Privacy Policy
Your privacy and data protection are fundamental to how we operate
Last Updated: March 15, 2025
Introduction and Overview
At pelcorivian, we understand that your personal information deserves careful protection. This privacy policy explains how we collect, use, store, and safeguard your data when you interact with our financial modeling educational services and website at pelcorivian.com.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect about you, whether through our website, educational programs, or direct communications.
We believe transparency builds trust. If you have questions about any aspect of how we handle your information, please contact us directly.
Information We Collect
Personal Information You Provide
- Contact details including name, email address, phone number, and mailing address
- Educational background and professional experience when you apply for programs
- Payment information and billing details for course enrollment
- Communications you send us, including support requests and feedback
- Career objectives and learning goals you share during consultations
Information Collected Automatically
When you visit our website, we automatically collect certain technical information to improve your experience and understand how our services are used.
- IP address, browser type, and device information
- Pages visited, time spent on site, and navigation patterns
- Referring websites and search terms used to find us
- Cookie data and similar tracking technologies
How We Use Your Information
We use your personal information for specific, legitimate purposes that directly relate to providing you with quality financial education services.
- Delivering educational content, webinars, and program materials
- Processing enrollment applications and managing your learning progress
- Providing customer support and responding to your inquiries
- Sending important updates about your programs or policy changes
- Improving our website functionality and educational offerings
- Conducting research to enhance our curriculum and teaching methods
We will never use your information for purposes unrelated to our educational services without your explicit consent.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.
Access Your Information
Request a copy of the personal information we hold about you, including how we obtained it and how we use it.
Correct Inaccuracies
Ask us to update or correct any personal information that is outdated, incomplete, or inaccurate.
Request Deletion
In certain circumstances, request that we delete your personal information from our systems.
Withdraw Consent
Opt out of marketing communications or withdraw consent for specific uses of your information.
To exercise any of these rights, contact us at support@pelcorivian.com. We'll respond to your request within 30 days and provide clear information about any actions we take.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
- SSL encryption for all data transmission between your browser and our servers
- Secure cloud storage with encryption at rest for all stored data
- Regular security audits and vulnerability assessments
- Access controls ensuring only authorized personnel can view your information
Administrative Safeguards
- Staff training on privacy protection and data handling procedures
- Background checks for employees with access to personal information
- Incident response procedures for any potential data breaches
- Regular review and updates of our privacy practices
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We only share your information in specific circumstances that are necessary for providing our services or required by law.
Service Providers
We work with trusted service providers who help us deliver our educational services. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
- Payment processing companies for secure transaction handling
- Email service providers for course communications
- Learning management system providers for course delivery
- Analytics providers to help us improve our website and services
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
- Active student records: Maintained throughout your enrollment and for 7 years after course completion for certification verification
- Marketing communications: Retained until you unsubscribe or request deletion
- Website analytics: Aggregated data retained for up to 2 years for service improvement
- Support communications: Maintained for 3 years to provide ongoing assistance
- Financial records: Retained for 7 years as required by Australian taxation law
When we delete your information, we use secure deletion methods to ensure it cannot be recovered or reconstructed.
Cookies and Online Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over how these technologies interact with your device.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors interact with our site
- Functional cookies: Remember your preferences and personalize your experience
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
International Data Transfers
While we primarily store and process your data within Australia, some of our trusted service providers may be located overseas. When we transfer data internationally, we ensure appropriate safeguards are in place.
- We only work with providers in countries with adequate privacy protections
- International transfers are protected by appropriate contractual safeguards
- We regularly review and monitor our international service providers
- You have the right to request information about any international transfers of your data
Children's Privacy
Our financial modeling programs are designed for adults and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will delete that information promptly.
If you believe we may have collected information from someone under 18, please contact us immediately at support@pelcorivian.com.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes through our website and, where appropriate, by email.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Questions and Contact Information
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: support@pelcorivian.com
Phone: +61 862 431 203
Address: Epping Railway Line, Epping, Melbourne VIC 3076, Australia
We aim to respond to all privacy inquiries within 5 business days.